This Refund Policy is part of, and incorporated into, our Terms of Service (Section 6, "Payments and Refunds"). It restates that section here for easy reference. In the event of any conflict between this page and the Terms of Service, the Terms of Service control.
In short: before a CPA begins reviewing your file, a refund is 100% — no explanation needed. Once review has begun, the fee covers that work; if the review does not result in a verification letter, your payment becomes a one-year account credit toward a future verification rather than a cash refund. Rush fees are refunded automatically if we miss the rush window for reasons within our control.
Refunds and account credits
AccreditedNow charges for a CPA's review of your documents, not for a particular outcome.
- Full refund (before review begins): If you request a refund before our CPA has begun reviewing your file, we refund 100% of what you paid, including any rush fee. No explanation needed.
- Our error: If we cannot complete your verification for reasons within our control — such as a processing error on our side or our inability to assign a reviewer — you receive a full refund regardless of stage.
- Once review has begun: After our CPA has begun reviewing your file, the fee is non-refundable as cash. If the review does not result in a verification letter — whether because you do not currently meet the criteria, because your status cannot be verified on the evidence provided, or because the file cannot be completed — your payment converts to an account credit valid for one year toward a future verification.
- If your documents fall short: Your file stays open for 60 days from purchase. You may upload replacement or additional documents as many times as needed during that window at no additional charge. If no verification letter has been issued by the end of that window, the file closes and your payment converts to a one-year account credit as described above.
- Inactive orders: If we receive no documents within 60 days of purchase, your order closes and your payment converts to a one-year account credit toward a future verification. Because no review has taken place, you may instead request a full cash refund at any time before the order closes.
- Account credits: Credits are valid for one year from the date they are issued and may be applied to any future verification. Credits are not redeemable for cash.
- Rush service: If we miss the rush turnaround for reasons within our control, we refund the rush fee automatically. Delays caused by incomplete or late document submission are not eligible.
- Sponsor seat packs — unused seats: A sponsor may request a refund of any unused seats within 90 days of purchase; a seat is "used" once it has been applied to an investor verification. Seats never expire, so after 90 days any unused seats remain available for future raises but are no longer refundable.
How to request a refund or apply a credit
To request a refund or apply an account credit, email info [at] accreditednow.org with your order details. We respond to every request.
This Refund Policy restates Section 6 of our Terms of Service, which govern. AccreditedNow LLC.